TERMS AND CONDITIONS
The website www.amritsardekho.com is owned by KRISHNA HOHO SOLUTIONS LLP. All bookings here are made with KRISHNA HOHO SOLUTIONS LLP and the booking terms mentioned herein below constitutes the entire agreement between the customer and Company. By making a booking with us and/or depositing payments with us for tour and travel services you confirm having carefully read, understood and accepted the below mentioned Terms of Services.
Once receipt of the booking request or travel enquiry a travel expert from our office will get in touch with you with the best available information and offers for the desired tour package or travel services. Booking will be considered as confirmed when confirmation call or email is sent by our booking Head Office.
Our tours are subject to availability. To make reservation for a tour with us, the customer requires depositing advance payments as may be conveyed by our travel consultant during the course of correspondence. No booking is treated confirmed unless a confirmation letter is received by the traveler from our office after depositing the advance payments for the trip.
II) Balance Payments
It is the sole responsibility of the customer to make the balance payments at least 90 days prior to the start of the tour or as may be agreed / conveyed by our travel consultant during the course of correspondence. In the event of non-receipt of balance payment by the cut-off date, the Company will retain the right to treat the tour bookings as cancelled and the advance payment may be forfeited.
III) How to pay for your travel bookings
CANCELLATION AND REFUND
1. If customer inform between 48-24 Hours prior to Journey date then he/she is eligible for 50% refund of ticket amount, if he/she choose refundable policy.
2. If customer inform 48 Hours prior to Journey date then he/she is eligible for 70% refund of ticket amount, if he/she choose refundable policy.
3. If customer choose Non-Refundable policy then he/she is not eligible for refund.
For us privacy for our valued customer is very important. We strongly believe that the personal information of our customers should not be shared with the third party without the prior consent or request from the customer. Privacy is the right of an individual and at KRISHNA HOHO SOLUTIONS LLP. The information of the customer such as contact no., email, addresses etc. is used only for the internal purpose and not for sale. Your contact information is stored in our database and is only used to contact you during the course of your travel with us for sharing the status of your travel bookings with us and then after for announcement of our latest deals and news etc.
DATA SECURITY INFORMATION
We have extensive firewall and high end security system to monitor the traffic and financial transaction on our website/s. Any suspicious email, traffic on website and/or financial transaction will be investigated to ensure there is no breach of policy and security. Our customer care executive or other staff may contact you to verify the transaction made by you. The secure connection between your browser and our system for financial transactions uses 128 bit Secure Sockets Layer (SSL) encryption. This is a well-respected technology developed by Netscape, Microsoft and RSA that is supported by most browsers. Web portal design by epulse web info.
SECURE ONLINE PAYMENTS
The visitor on our website please take a note that your name, email address and other personal information submitted on our website may be stored with us and may also appear on the website. Like other platforms our server log files also receives general information such as IP address of the visitor, cookie etc. For the financial transactions by credit card KRISHNA HOHO SOLUTIONS LLP uses a 3rd party secure payment gateway provided by Pay u and the credit card details are not stored with KRISHNA HOHO SOLUTIONS LLP, instead the information is securely stored and encrypted with Visa/MasterCard.
The online credit card payment gateway provided by us for our customers is fully PCI-DSS compliant and to transfer information between KRISHNA HOHO SOLUTIONS LLP and credit card bank we use a 128bit SSL certificate powered by Dialect . It simply means that when the customer makes the transaction using our online payment gateway on our website, these details are being securely stored within Dialect’s fully secure vaults to ensure your information cannot be used by malicious 3rd parties. KRISHNA HOHO SOLUTIONS LLP and/or its employees cannot view the credit card’s secure information as Dialect truncate your credit card details.